How do I book a table at Deben Inns?
You can book a table quickly and easily using our online booking system BOOK NOW, through the Deben Inns app, or by calling any of our Inns directly to book over the phone.

What’s on the menu?
Each Deben Inn has its own individual menu, offering seasonal dishes and local variety. To view a menu ahead of your visit, please click VIEW MENUS or browse menus via our app.

Are there local walks near your pubs?
Yes! Many of our Inns are surrounded by fantastic local walking routes. You can view suggested local walks VIEW WALKS or explore them in the Local Walks section of our app.

Do you offer low or no-alcohol drinks?
All Deben Inns offer a selection of low and no-alcohol drinks, including beers, wines, and cocktails. Availability may vary by site, as each Inn has its own drinks list.

What payment methods do you accept?
We accept cash and all major debit and credit cards, including contactless payments, across all Deben Inns.

Is there onsite parking?
Yes, all Deben Inns offer free onsite parking for customers.

Are your pubs wheelchair accessible?
Accessibility varies slightly between Inns due to the age and layout of our buildings. For specific accessibility information, please refer to the FAQs on each individual site’s page.

Do you cater for allergens, vegetarian, and vegan diets?
Yes. We offer vegetarian and vegan options, and our teams are happy to help with allergen information. Please speak to a member of staff when visiting or check site-specific menus for details and allergy Keys.

Are Deben Inns dog friendly?
Yes! All Deben Inns have dog-friendly dining areas, both indoors and outdoors. Simply select a dog-friendly area when booking or let us know in advance.

Do you offer an NHS or Blue Light discount?
Yes. We currently offer a 5% drinks discount across the group for NHS and Blue Light Card holders. Please show your card when paying and the discount will be applied.

Do you have live music or events?
Yes, selected Deben Inns host live music, pub quizzes, and special events throughout the year. Visit EVENTS to see what’s coming up.

Are your pubs family friendly?
Yes, all eight Deben Inns are family friendly. We offer children’s menus, and colouring sheets are available at all sites.

It’s my birthday – how will you help me celebrate?
We love helping you celebrate! You’re very welcome to bring your own cake, balloons, or decorations to make your booking extra special. If you’re a member of the Deben Inns app, be sure to check your offers page, as there’s a birthday treat waiting for you

Do you have any offers or promotions?
We run a variety of seasonal offers and promotions throughout the year. View our CURRENT OFFERS or in the offers section of our app.

How can I work for Deben Inns?
We’d love to hear from you. To apply, please submit your CV via JOIN OUR TEAM PAGE and explore current opportunities with Deben Inns.

What are your opening hours and food service times?
All Deben Inns are open 7 days a week, serving main menus from 12pm–9pm.

What sites offer Breakfast?
The Maybush
The Butt and Oyster
The Coach and Horses
The King’s Head
The Swan

Do you offer free Wi-Fi?
Yes, free customer Wi-Fi is available at all Deben Inns.

Can I book one of your pubs for private hire?
Private hire availability varies by site. Please contact the Inn directly to discuss your requirements.

Can I book one of your pubs for private hire?
Private hire availability varies by site. Please contact the Inn directly to discuss your requirements.

Can I book a function at one of your pubs?
Yes, we offer private functions at the following Inns: The Ship, The Fox, The King’s Head, and The Swan.
For more information, please contact site directly

1. What is the Deben Inns App?
The Deben Inns App is designed to enhance your experience with Deben Inns. It allows you to explore our inns, access exclusive offers, collect loyalty stamps, and enjoy exclusive rewards—all from your smartphone.

2. Is the Deben Inns App free to download?
Yes, the app is completely free to download and use.

3. Why can’t I see the Deben Inns App in my app store?
Our app is built using modern technology to provide cutting-edge features and a seamless experience. To support this, your smartphone must meet certain technical standards. Newer devices include advanced software and hardware that operate behind the scenes to ensure smooth performance. This is one of the reasons premium devices often support more advanced apps. Cheaper or outdated devices may not have the required software updates, processing power, or background technology needed to run sophisticated apps like the Deben Inns App. If you cannot see the app in your app store, it is likely because your device does not meet these requirements.

4. Who should I contact if I can’t see the app in the app store?
If the Deben Inns App does not appear in your app store, we recommend contacting your app store directly (Apple App Store or Google Play Store). They are best placed to help with device-specific or account-related issues, as they manage compatibility and availability.
Deben Inns manages the app itself, while the app stores handle all other device and store-related matters.

5. What devices are supported?
The Deben Inns App is available on most modern iOS and Android devices running up-to-date operating systems. For the best experience, we recommend keeping your device and software fully updated.

6. What is the Deben Inns loyalty scheme?
Our loyalty scheme rewards you for visiting Deben Inns. You can collect one stamp when you order two main meals and two drinks in a single visit. Once you’ve collected 8 stamps, you’ll unlock £10 off your bill. We also run the Deben Inns Trail. If you visit all 8 Deben Inns locations and collect a stamp at each one, you’ll be entered into a quarterly draw to win a £200 voucher. After you’ve collected 8 stamps and redeemed your £10 reward, you can start collecting stamps again.

7. I visited one of your sites but forgot to scan my loyalty stamp. What should I do?
If you forgot to scan your loyalty stamp, please email support@debeninns.co.uk with:

• A copy of your receipt

• The location you visited

• The date of your visit

Our support team will do their best to assist.

8. Are there exclusive offers available in the app?
Yes. App users may receive exclusive discounts, promotions, and loyalty rewards not available elsewhere.

9. The app isn’t working properly—what should I do?
Please ensure you are using the latest version of the app and that your device software is fully up to date. If issues continue, contact our support team

 10. How do I contact Deben Inns customer support?
You can contact us by email at support@debeninns.co.uk for help with the app, loyalty scheme, or general enquiries.

11. Is my personal data secure?
Yes. We take your privacy seriously. Your information is handled securely and in accordance with our Privacy Policy.

12. How do I reset my password?
To reset your password, go to the login screen and click “Forgot my password.”
A new password will be emailed to you. If you don’t see the email in your inbox, please check your junk or spam folder, as it may sometimes end up there. Follow the steps in the email to access your account again.

Can I buy vouchers without paying for delivery?
Enjoy the convenience of fee-free purchases; Buy at your favourite pub, make a quick phone call (01473 736215), or reach out to us directly via email (support@debeninns.co.uk), and enjoy a seamless shopping process without any additional charges for delivery or fulfilment.

Does the whole value of the voucher need be spent in one go?
No, the whole value of the voucher doesn’t need to be spent in one go. The balance will remain on the voucher, and money will be deducted as you use it

Can they be used at any of your inns?
Yes! Any of our inns

Can they be used in conjunction with your offers?
Yes they can be used at anytime and may be used in conjunction with any offer or discount

Can I buy vouchers over the bar?
Yes. You can purchase any of our monetary vouchers over the bar at any time that we our open

How do I check balance of my voucher?
Follow this link and enter the voucher code CHECK YOUR GIFT VOUCHER BALANCE
or from voucher home page click menu and select check gift card balance

How do I check the expiry of my voucher?
Follow this link and enter the voucher code CHECK YOUR EXPIRY DATE
or from voucher home page click menu and select check gift card balance