1. What is the Deben Inns App?
The Deben Inns App is designed to enhance your experience with Deben Inns. It allows you to explore our inns, access exclusive offers, collect loyalty stamps, and enjoy exclusive rewards—all from your smartphone.

2. Is the Deben Inns App free to download?
Yes, the app is completely free to download and use.

3. Why can’t I see the Deben Inns App in my app store?
Our app is built using modern technology to provide cutting-edge features and a seamless experience. To support this, your smartphone must meet certain technical standards. Newer devices include advanced software and hardware that operate behind the scenes to ensure smooth performance. This is one of the reasons premium devices often support more advanced apps. Cheaper or outdated devices may not have the required software updates, processing power, or background technology needed to run sophisticated apps like the Deben Inns App. If you cannot see the app in your app store, it is likely because your device does not meet these requirements.

4. Who should I contact if I can’t see the app in the app store?
If the Deben Inns App does not appear in your app store, we recommend contacting your app store directly (Apple App Store or Google Play Store). They are best placed to help with device-specific or account-related issues, as they manage compatibility and availability.
Deben Inns manages the app itself, while the app stores handle all other device and store-related matters.

5. What devices are supported?
The Deben Inns App is available on most modern iOS and Android devices running up-to-date operating systems. For the best experience, we recommend keeping your device and software fully updated.

6. What is the Deben Inns loyalty scheme?
Our loyalty scheme rewards you for visiting Deben Inns. You can collect one stamp when you order two main meals and two drinks in a single visit. Once you’ve collected 8 stamps, you’ll unlock £10 off your bill. We also run the Deben Inns Trail. If you visit all 8 Deben Inns locations and collect a stamp at each one, you’ll be entered into a quarterly draw to win a £200 voucher. After you’ve collected 8 stamps and redeemed your £10 reward, you can start collecting stamps again.

7. I visited one of your sites but forgot to scan my loyalty stamp. What should I do?
If you forgot to scan your loyalty stamp, please email support@debeninns.co.uk with:

• A copy of your receipt

• The location you visited

• The date of your visit

Our support team will do their best to assist.

8. Are there exclusive offers available in the app?
Yes. App users may receive exclusive discounts, promotions, and loyalty rewards not available elsewhere.

9. The app isn’t working properly—what should I do?
Please ensure you are using the latest version of the app and that your device software is fully up to date. If issues continue, contact our support team

 10. How do I contact Deben Inns customer support?
You can contact us by email at support@debeninns.co.uk for help with the app, loyalty scheme, or general enquiries.

11. Is my personal data secure?
Yes. We take your privacy seriously. Your information is handled securely and in accordance with our Privacy Policy.